Superdrive Junior Academy Terms & Conditions
The Terms and Conditions detailed below apply to all bookings and orders. When you make a booking, you are entering into a contract with Superdrive Academy, 218 The Commercial Centre, Picket Piece, Andover, Hampshire, SP11 6RU.
Please read these terms and conditions carefully before making a booking with us or purchasing vouchers from us. You should understand that by making a booking or an order, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to make a booking or purchase vouchers. All gift vouchers unless otherwise specified on the voucher itself are only valid for 6 months from date of purchase.
By making a booking with us or purchasing vouchers from us, you warrant that you are legally capable of entering into binding contracts; and you are at least 18 years old; and that you agree the participant meets all terms and conditions of the qualifying questions below.
HOW THE CONTRACT IS FORMED BETWEEN US
After making a booking or placing an order for the purchase of vouchers, you will receive an e-mail from us acknowledging that we have received your booking. Please note that this does not mean that your order has been accepted. All bookings and orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the booking or order has been accepted (the Confirmation). The contract between us (Contract) will only be formed when we send you the Confirmation. It is normal for us to send the acknowledgement and the confirmation in the same email.
LESSON DESCRIPTIONS, FORMATS AND DURATIONS
Details of lesson description, format and timings given on our website and in any other literature are intended only to present a general idea of the lesson and shall not be considered binding. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the lesson where such an alteration is for safety reasons or has been imposed by the venue.
Vouchers are evidence of payment for, and entitlement to, a given lesson. Each voucher carries a unique serial number, which must be quoted when dealing with us. Vouchers and the associated references must be kept safely and securely. We cannot accept responsibility for any loss you may incur as a result of voucher theft, impersonation or identity fraud. Vouchers can only be redeemed once. Vouchers expire after 6 months of purchase.
The price of a lesson or course of lessons will be the price set out on the relevant page of this website. We reserve the right to change the pricing at any time, however, if we accept a booking from you the price will be set out at the point of order. Prices on the website are shown in pounds sterling (GBP). Payment must be made in full at the time of booking lessons or placing an order for vouchers by credit or debit card. The costs of delivery of vouchers to you will be as displayed to you on our website. We will deliver vouchers to you by post as soon as reasonably possible and in any event within 30 days after the day we send you the confirmation.
CANCELLATION & REFUNDS POLICY
Where you have made a booking or purchased vouchers from us, you may cancel the booking at any time within 14 days of your booked event without losing your money
To cancel, please let us know that you wish to cancel by emailing us at firstname.lastname@example.org or by telephoning the booking team on 0800 9788 223
When you cancel a booking and you’re within the 14-day cancellation policy, we will do our upmost best to give you a refund as quickly as we can. If you cancel less than 14 days before an event or you fail to attend an event, you shall not be entitled to any refund or credit note.
LESSON TIMES & LOCATION
We reserve the right to change the times of the lesson and/or the location of the venue in exceptional circumstances. We will notify you as soon as possible of any necessary changes. If the change in time of the lesson and/or location of the venue results in you being unable to attend the lesson, you may, following our notifying you of the changes, contact us and receive a refund for any lessons paid for but not received.
Our liability for losses you suffer as a result of us breaking the contract is strictly limited to the price paid for the booking or the voucher purchased. We shall not be liable for any loss, damage or costs you may incur which is not a foreseeable result of us breaking the contract, such as travel or hotel expenses.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control provided that we take reasonable steps to prevent or minimise the delay. If there is a risk of substantial delay and we are not able to re-arrange the lesson with you at a mutually agreed time, you may contact us to end the contract and receive a refund for any lessons you have paid for but not received.
Material found within the pages of www.superdriveacadmey.co.uk may not be copied, reproduced, downloaded, posted broadcast or transmitted in any way without the prior written permission of Superdrive Academy.
By booking a lesson or purchasing a voucher you agree the person participating in the lesson either booked by you or booked using a voucher purchased by you: (a) is over the age of 11 years old with a minimum height of 1.42 metres and that they shall be accompanied throughout their attendance at the venue by an adult or guardian over the age of 18 years. (b) is in good health and has eyesight at least to the standard required by law for driving, unless agreed otherwise with the organisers prior to the time of booking. (c) will not take part in the lesson if you are aware that he/she suffers from any medical conditions that could affect their ability to drive, or if he/she is taking any medicines specifically stating that he/she should not drive. (d) must comply with all our reasonable requests and the reasonable requests of our authorised representatives during your attendance at the venue. You agree that our decision on a participant’s eligibility to participate in a lesson is final in every respect. You will not be entitled to a refund if a participant is in our opinion ineligible to participate in a lesson.
You and participants for whom you book a lesson or purchase vouchers consent to the filming and recording of lessons as part of their involvement in the Driving Experience and that the resulting footage may be used for the purposes of promoting us. You agree that the intellectual property rights of the footage are property of Superdrive Academy. Use of customer’s own video or photography equipment is subject to agreement by Superdrive Academy.
PROBLEMS ON THE DAY
We welcome your feedback on all of our lessons. If you encounter a problem on the day, please immediately bring it to the attention of the host or driving instructor at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please email us providing your voucher reference number where applicable, participant name, details about your problem, including who you spoke to on the day and we will be happy to take the matter up with venue team manager on your behalf. The address to email us is: email@example.com